Have questions about Quill? We've got all the answers you need.
Hiring a freelancer is easy:
You and your freelancer agree upon the price according to your project scope and budget. Quill makes paying freelancers simple and secure, using Stripe for payment processing. Any payments are subject to a 2.5% processing fee. To save your credit card information to your account click on Payments under Settings on your dashboard.
If you’re not happy, first try to work things out with the freelancer. Most projects on Quill get completed on time and as expected, but if needed, we’ll step in to offer help.
Currently you can hire freelancers for cover art / logo design, website design, copywriting / scripting, social media management, transcription, production, and audio editing, but we’ll continue adding additional services each month based on demand. If you’re looking for a service that isn’t listed on our website currently, please click on “Request other services” on our website homepage and we’ll get back to you within 24 hours. We have a wide network of great freelancers that we’d be happy to connect you with.
Once a freelancer receives payment for work completed on a project, our Terms and Conditions specify that ownership of that work transfers to you.
Please email us and we'll start an investigation
Most issues can be resolved through patience and open communication between the parties involved. Oftentimes problems are caused by a simple misunderstanding and we highly recommend trying to discuss the situation with the freelancer first to find an amicable solution.
If you no longer wish to work with your freelancer: notify Quill Admins by selecting “contact support” from your dashboard. This is only recommended if both parties already tried resolving issues regarding the project. If the freelancer did not complete the project then the money paid to our platform will be released back to you and we’ll help you find another freelancer to step in and do the job.
You can send a private message to discuss any details with potential freelancers before committing to hire. To send a private message, follow these steps:
If you’d like to become a freelancer on Quill please navigate to our app and sign up for an account. Navigate to your dashboard and click “become a freelancer” under settings. You’ll be prompted to send us a message with your request. The process should only take a few minutes. Once completed, we’ll contact you within 48 hours with next steps and details on the vetting process.
You can post whatever services are listed on our website homepage. The option to create customized services is currently not available, but we are happy to consider adding new services -- just let us know!
Once your account is approved, we recommend you customize your profile page by adding information about yourself, your services, and linking to samples of your work. Customers will then be able to find you through our platform and contact you directly.
Once a client accepts a job proposal you send, they’re prompted to pay the agreed upon fees. This payment is made via our third party provider Stripe. The money is held and released to you once the client has indicated project completion. For larger projects, we recommend negotiating milestone deliverables and breaking up the project into a series of smaller jobs.
Listing your services on Quill is free. Similar to other marketplaces, we charge a 20% flat commission on any projects you get hired for on the platform.
Once you receive payment for work completed on a project, our Terms and Conditions specify that ownership of that work transfers to the customer.
As outlined in the Terms and Conditions, taking a client off the platform with you is not permitted and consequences could include suspension from the platform and loss of your hard-earned reputation.
The money is released once the client accepts the final deliverable and indicates that the project is complete. It may take up to 8 days to appear in your bank account.
In order to accept your job proposal the customer must remit payment. Once the job is complete, mark “job done” from the “jobs” tab on your dashboard. The money is held until the customer indicates that any working files have been sent through and marks “job done” on their end. If for any reason you have completed the work but the client is not indicating completion, you can file a dispute by clicking “contact support” from your dashboard and we’ll get involved and investigate.