Let's answer some questions

Have questions about Quill? We've got all the answers you need.

How do I hire on Quill?

Hiring a freelancer is easy:

  • Find a freelancer through the Search Page
  • Click a freelancer's name to view their profile page
  • Click Inquire and complete a short form outlining your needs, budget, and timeline
  • The freelancer may ask you some follow up questions before sending you over a proposal
  • If you’re satisfied with the proposal, accept it, follow the prompts to pay, and the freelancer will get started. The money won’t get released to the freelancer until the job is complete.
How do I pay and what does it cost?

You and your freelancer agree upon the price according to your project scope and budget. Quill makes paying freelancers simple and secure, using Stripe for payment processing. Any payments are subject to a 2.5% processing fee. To save your credit card information to your account click on Payments under Settings on your dashboard.

What if I'm not happy with my deliverables? 

If you’re not happy, first try to work things out with the freelancer. Most projects on Quill get completed on time and as expected, but if needed, we’ll step in to offer help.

What projects can be done on Quill?

Currently you can hire freelancers for cover art / logo design, website design, copywriting / scripting, social media management, transcription, production, and audio editing, but we’ll continue adding additional services each month based on demand. If you’re looking for a service that isn’t listed on our website currently, please click on “Request other services” on our website homepage and we’ll get back to you within 24 hours. We have a wide network of great freelancers that we’d be happy to connect you with.

Do I own what is delivered to me?

Once a freelancer receives payment for work completed on a project, our Terms and Conditions specify that ownership of that work transfers to you.

How do I report a freelancer?

Please email us and we'll start an investigation

What if a freelancer fails to complete my project?  

Most issues can be resolved through patience and open communication between the parties involved. Oftentimes problems are caused by a simple misunderstanding and we highly recommend trying to discuss the situation with the freelancer first to find an amicable solution.

If you no longer wish to work with your freelancer: notify Quill Admins by selecting “contact support” from your dashboard. This is only recommended if both parties already tried resolving issues regarding the project. If the freelancer did not complete the project then the money paid to our platform will be released back to you and we’ll help you find another freelancer to step in and do the job.

How can I ask questions before selecting a freelancer?

You can send a private message to discuss any details with potential freelancers before committing to hire. To send a private message, follow these steps:

  • Log in to your Quill account.
  • Click: “inquire” from a freelancer’s profile page to send them a message. Let the freelancer know what you’re looking for, and any questions you have.
  • Follow up communication can be made through the “Jobs” tab on your dashboard.
What if I’m looking for services that aren’t currently offered on the platform?

If you’re looking for a service that isn’t listed on our website currently, please click on “Request other services” on our website homepage and we’ll get back to you within 24 hours. We have a wide network of great freelancers that we’d be happy to connect you with.

What happens if a customer disappears mid-project?

If a customer doesn't take any action for 14 days from the date a freelancer indicates a job to be complete, the money associated with the applicable milestone will automatically be released to the freelancer.

How do I become a freelancer on Quill?

If you’d like to become a freelancer on Quill please navigate to our app and sign up for an account. Navigate to your dashboard and click “become a freelancer” under settings. You’ll be prompted to send us a message with your request. The process should only take a few minutes. Once completed, we’ll contact you within 48 hours with next steps and details on the vetting process.

What services can I post as a freelancer?

You can post whatever services are listed on our website homepage. The option to create customized services is currently not available, but we are happy to consider adding new services -- just let us know!

How do I get hired by clients?

Once your account is approved, we recommend you customize your profile page by adding information about yourself, your services, and linking to samples of your work. Customers will then be able to find you through our platform and contact you directly.

What kind of contract types are there?

Milestone Based
You can use milestones to divide a job into a series of phases or deliverables based on your needs. Milestones are individually funded and provide a way to work through a large project in smaller steps. You'll submit each milestone for review and the applicable funds in escrow will be released upon the customers's approval. You can also have just one "milestone" associated with the contract.

Time Based
A recurrent, time-based contract is best for on-going jobs that are predictably cyclical (e.g. a retainer for monthly audio editing). The customer will automatically be charged at the start of a billing cycle and payment will be released at the end until either party terminates the contract.

You can set payment frequency as weekly, bi-weekly, or monthly.

If you have agreed upon a defined end date to the arrangement, this can be indicated in the job proposal. Upon hitting the end date, the customer will cease to be charged and any funds in escrow from the last cycle will be released to you. You cannot edit or add an end date on an active contract. Either party can always terminate the contract at any time.

Adding or editing milestones

You can add or edit milestones throughout the duration of the contract as necessary. An in-progress milestone cannot be edited.

Once the final milestone in a contract has been completed it is not possible to add another milestone to the same contract. Simply click "new job" to start a new contract with the customer.

Switching contract type

It is not possible to convert a contract from milestone based to time based after a job has been accepted.

To change the type of contract, simply end the job and send a new job proposal to the customer. If the current contract is milestone based, you should complete the current milestone before ending the contract.

How will I get paid by clients?

Once a client accepts your job proposal, they’re prompted to pay the agreed upon fees. This payment is made via our third party provider Stripe. The money is held and released to you once the client has indicated project completion. For larger projects, we recommend negotiating milestone deliverables and breaking up the project into a series of smaller jobs. Over the course of the contract, you'll submit milestones for review and the applicable funds in escrow will be released upon the customer's approval. Once a customer accepts a milestone and funds the next, you'll be notified so you can continue the work.

What fees do you charge?

Listing your services on Quill is free. Similar to other marketplaces, we charge a 20% flat commission on any projects you get hired for on the platform.

Who owns the legal rights to work product developed by a freelancer or agency engaged through Quill?

Once you receive payment for work completed on a project, our Terms and Conditions specify that ownership of that work transfers to the customer.

 Can I leave the platform and take clients off the platform? 

As outlined in the Terms and Conditions, taking a client off the platform with you is not permitted and consequences could include suspension from the platform and loss of your hard-earned reputation.

When do I get paid?

The money is released once the client accepts the final deliverable and indicates that the project is complete. It may take up to 8 days to appear in your bank account.

How can I be sure I'll get paid after completing my work?

The customer remits payment when they accept a job proposal. For jobs with multiple milestones, each milestone is individually funded. Once a milestone is complete, select "milestone actions" and hit “submit milestone” from the applicable job thread. This will prompt the customer to confirm on their end. Wait to continue work until you receive notification that the customer has funded the next milestone. If for any reason you have completed the work but the client is not indicating completion, you can file a dispute by clicking “contact support” from your dashboard and we’ll get involved and investigate.

Why is my account suspended?

There are several possible reasons for suspending a user's account:

  • Posting contact information or links to contact information. This is the most common reason for account suspension.
  • Posting invalid or improper content. This may include advertisements and illegal or inappropriate information.
  • Posting a request to exchange funds between accounts without a valid project. Quill is not a money transfer service, and any such transactions will be reversed.
  • Creating multiple accounts. Members can only have ONE account, which they can use to both hire and be hired for projects.
  • Violating the Quill Terms and Conditions. This may also result in account termination. Please read and understand our Terms and Conditions before using the site.

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