Have questions about Quill? We've got all the answers you need.
Hiring a freelancer is easy:
You and your freelancer agree upon the price according to your project scope and budget. Quill makes paying freelancers simple and secure, using Stripe for payment processing. Any payments are subject to a 2.5% processing fee. To save your credit card information to your account click on Payments under Settings on your dashboard.
If you’re not happy, first try to work things out with the freelancer. Most projects on Quill get completed on time and as expected, but if needed, we’ll step in to offer help.
Currently you can hire freelancers for cover art / logo design, website design, copywriting / scripting, social media management, transcription, production, and audio editing, but we’ll continue adding additional services each month based on demand. If you’re looking for a service that isn’t listed on our website currently, please click on “Request other services” on our website homepage and we’ll get back to you within 24 hours. We have a wide network of great freelancers that we’d be happy to connect you with.
Once a freelancer receives payment for work completed on a project, our Terms and Conditions specify that ownership of that work transfers to you.
Please email us and we'll start an investigation
Most issues can be resolved through patience and open communication between the parties involved. Oftentimes problems are caused by a simple misunderstanding and we highly recommend trying to discuss the situation with the freelancer first to find an amicable solution.
If you no longer wish to work with your freelancer: notify Quill Admins by selecting “contact support” from your dashboard. This is only recommended if both parties already tried resolving issues regarding the project. If the freelancer did not complete the project then the money paid to our platform will be released back to you and we’ll help you find another freelancer to step in and do the job.
You can send a private message to discuss any details with potential freelancers before committing to hire. To send a private message, follow these steps:
If you’d like to become a freelancer on Quill please navigate to our app and sign up for an account. Navigate to your dashboard and click “become a freelancer” under settings. You’ll be prompted to send us a message with your request. The process should only take a few minutes. Once completed, we’ll contact you within 48 hours with next steps and details on the vetting process.
You can post whatever services are listed on our website homepage. The option to create customized services is currently not available, but we are happy to consider adding new services -- just let us know!
Once your account is approved, we recommend you customize your profile page by adding information about yourself, your services, and linking to samples of your work. Customers will then be able to find you through our platform and contact you directly.
You can use milestones to divide a job into a series of phases or deliverables based on your needs. Milestones are individually funded and provide a way to work through a large project in smaller steps. You'll submit each milestone for review and the applicable funds in escrow will be released upon the customers's approval. You can also have just one "milestone" associated with the contract.
A recurrent, time-based contract is best for on-going jobs that are predictably cyclical (e.g. a retainer for monthly audio editing). The customer will automatically be charged at the start of a billing cycle and payment will be released at the end until either party terminates the contract.
You can set payment frequency as weekly, bi-weekly, or monthly.
If you have agreed upon a defined end date to the arrangement, this can be indicated in the job proposal. Upon hitting the end date, the customer will cease to be charged and any funds in escrow from the last cycle will be released to you. You cannot edit or add an end date on an active contract. Either party can always terminate the contract at any time.
You can add or edit milestones throughout the duration of the contract as necessary. An in-progress milestone cannot be edited.
Once the final milestone in a contract has been completed it is not possible to add another milestone to the same contract. Simply click "new job" to start a new contract with the customer.
It is not possible to convert a contract from milestone based to time based after a job has been accepted.
To change the type of contract, simply end the job and send a new job proposal to the customer. If the current contract is milestone based, you should complete the current milestone before ending the contract.
Once a client accepts your job proposal, they’re prompted to pay the agreed upon fees. This payment is made via our third party provider Stripe. The money is held and released to you once the client has indicated project completion. For larger projects, we recommend negotiating milestone deliverables and breaking up the project into a series of smaller jobs. Over the course of the contract, you'll submit milestones for review and the applicable funds in escrow will be released upon the customer's approval. Once a customer accepts a milestone and funds the next, you'll be notified so you can continue the work.
Listing your services on Quill is free. Similar to other marketplaces, we charge a 20% flat commission on any projects you get hired for on the platform.
Once you receive payment for work completed on a project, our Terms and Conditions specify that ownership of that work transfers to the customer.
As outlined in the Terms and Conditions, taking a client off the platform with you is not permitted and consequences could include suspension from the platform and loss of your hard-earned reputation.
The money is released once the client accepts the final deliverable and indicates that the project is complete. It may take up to 8 days to appear in your bank account.
The customer remits payment when they accept a job proposal. For jobs with multiple milestones, each milestone is individually funded. Once a milestone is complete, select "milestone actions" and hit “submit milestone” from the applicable job thread. This will prompt the customer to confirm on their end. Wait to continue work until you receive notification that the customer has funded the next milestone. If for any reason you have completed the work but the client is not indicating completion, you can file a dispute by clicking “contact support” from your dashboard and we’ll get involved and investigate.